Shipping policy
SHIPPING OVERVIEW
We're committed to getting your order to you as quickly as possible. All orders are processed and shipped from our facility with care to ensure your products arrive in perfect condition.
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PROCESSING TIME
All orders require 1-3 business days for processing before shipment. During this time, we carefully prepare your items, conduct quality checks, and package your order securely.
Processing begins after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Please note: Processing time is separate from shipping time. Your total delivery time is processing time + shipping time.
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SHIPPING TIMES BY COUNTRY
Once your order ships, estimated delivery times are:
UNITED STATES
• Delivery Time: 2-5 business days
• Tracking: Provided for all orders
CANADA
• Delivery Time: 5-10 business days
• Tracking: Provided for all orders
• Note: Customs clearance may occasionally cause delays
AUSTRALIA
• Delivery Time: 10-30 business days
• Tracking: Provided for all orders
• Note: Remote areas may experience longer delivery times
SINGAPORE
• Delivery Time: 10-30 business days
• Tracking: Provided for all orders
REST OF THE WORLD
• Delivery Time: 10-30 business days
• Tracking: Provided for all orders
• Note: Remote areas may experience longer delivery times
Business days are Monday through Friday, excluding public holidays.
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TRACKING YOUR ORDER
You will receive a shipping confirmation email with tracking information once your order ships. This typically occurs within 1-3 business days of placing your order.
Use your tracking number to monitor your package's journey. Tracking updates may take 24-48 hours to appear in the carrier's system after shipment.
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SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and order details. We strive to offer competitive shipping rates while ensuring safe, timely delivery.
Free shipping promotions, when available, will be clearly displayed on our website and automatically applied at checkout for qualifying orders.
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ORDER ACCURACY
Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error in your shipping address immediately after placing your order, contact us as soon as possible. We'll do our best to update it before the order ships but cannot guarantee changes once processing has begun.
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DELIVERY ISSUES
DELAYED SHIPMENTS
While we work with reliable carriers, occasional delays can occur due to weather, customs, carrier issues, or high-volume periods. If your order hasn't arrived within the estimated timeframe, please contact us with your order number and we'll investigate.
LOST OR STOLEN PACKAGES
If tracking shows your package was delivered but you didn't receive it:
1. Check with neighbours or household members
2. Look around your property (carriers sometimes leave packages in safe spots)
3. Contact your local post office or carrier with your tracking number
4. Wait 24-48 hours (sometimes packages are marked delivered prematurely)
If your package is confirmed lost or stolen, contact us within 30 days of the delivery date shown on tracking. We'll work with you to resolve the issue.
DAMAGED ITEMS
If your order arrives damaged, please contact us within 7 days of delivery with photos of:
• The damaged item(s)
• The shipping packaging
• The shipping label
We'll work quickly to send you a replacement or provide a refund.
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INTERNATIONAL SHIPPING
CUSTOMS & DUTIES
International orders may be subject to customs duties, taxes, or fees imposed by your country. These charges are the customer's responsibility and are not included in our product or shipping prices.
Customs processing times vary by country and are outside our control. Your package may be held by customs for inspection, which can add time to delivery.
CUSTOMS DECLARATIONS
We accurately declare the contents and value of all international shipments in compliance with customs regulations. We cannot mark items as "gifts" or declare lower values to help you avoid customs fees, as this violates international shipping laws.
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UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to an incorrect address, multiple failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Reshipment fees will apply.
If we cannot reach you or you don't respond within 30 days, the order will be considered abandoned, and no refund will be issued.
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MULTIPLE ITEMS
Orders containing multiple items will be shipped together whenever possible. In rare cases where items are fulfilled from different locations, you may receive multiple shipments. You'll receive separate tracking numbers for each package.
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PO BOXES & MILITARY ADDRESSES
We ship to PO Boxes and military addresses (APO/FPO/DPO) where our carriers provide service. Delivery times may vary for these addresses.
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HOLIDAYS & HIGH-VOLUME PERIODS
During major holidays, promotional events, or high-order volume periods:
• Processing times may extend beyond the standard 1-3 business days
• Carrier delivery times may be longer than usual
• We'll post updates on our website if significant delays are expected
We recommend ordering early if you need items by a specific date during these periods.
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CONTACT US
If you have questions about your shipment or need assistance, please contact us:
• Email: enquiry@creativepokerdesigns.store
• Response Time: Within 24-48 hours (Monday-Friday)
Please include your order number in all correspondence for faster assistance.
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POLICY UPDATES
We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our store after changes constitutes acceptance of the updated policy.
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WHAT WE NEED FROM YOU
To ensure smooth delivery:
✓ Provide complete, accurate shipping address
✓ Include apartment/unit numbers if applicable
✓ Use a secure delivery location
✓ Monitor your email for shipping updates
✓ Check tracking information regularly
✓ Contact us promptly if issues arise
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OUR COMMITMENT
We're committed to providing excellent service from checkout to delivery. While we can't control every aspect of the shipping process, we'll always work diligently to resolve any issues and ensure your satisfaction.
Thank you for shopping with us!